I can see that I am unlikely to get an intelligent answer to my inquiries, although I'm unsure if that is due to incompetence or merely laziness. The fact that you attributed the problem to a 'temporary glitch' without being able to identify the glitch or why you believe it was only temporary shows that you would prefer to make up answers rather than do research, and I get a bit irritated when people lie to me for the sake of convenience, particularly if they are acting as an official representative of a Fortune 100 company. I will be using AMD hardware moving forward so I don't have to be insulted like this in the future.
One last note: Locking a thread with an unanswered question just to prevent replies from the original poster is always unacceptable. It must be embarrassing to have to have that explained to you.